Privacy Policy
Effective Date:
01/01/2022
1. Introduction
Plus Transportation is committed to protecting the privacy of our clients, drivers, and partners. This Privacy Policy explains how we collect, use, store, and protect personal information when providing Non-Emergency Medical Transportation (NEMT) services in compliance with Minnesota state laws and applicable privacy regulations, including HIPAA (Health Insurance Portability and Accountability Act) where applicable.
2. Information We Collect
We may collect the following types of information from clients, drivers, and other users of our services:
Personal Information: Name, address, phone number, date of birth, and emergency contact details. Medical Information: Appointment details, mobility assistance needs, and other relevant non-medical health information necessary for transportation services. Billing and Payment Information: Insurance details, Medicaid/Medicare eligibility, and payment processing details. Trip and Service Details: Pickup and drop-off locations, trip history, mileage, and service verification logs. Driver Information: Background checks, driver’s license details, training records, and compliance documentation.
3. How We Use Your Information
We collect and process personal information to:
Provide and manage NEMT services efficiently. Verify client eligibility and process billing with insurance providers or state programs. Improve our service offerings, scheduling, and overall customer experience. Comply with state regulations and legal requirements for transportation services. Communicate necessary service updates, ride confirmations, and customer support.
4. Information Sharing and Disclosure
We do not sell or rent personal information to third parties. However, we may share necessary information with:
Healthcare Providers and Facilities: To coordinate and verify transportation services. Insurance and Medicaid/Medicare Programs: For claims processing and compliance with billing procedures. Regulatory Authorities: As required by MnDOT, DHS, or other state and federal oversight agencies. Authorized Third-Party Service Providers: For data processing, technology support, and compliance auditing, under strict confidentiality agreements.
5. Data Security
Plus Transportation takes appropriate security measures to protect personal information against unauthorized access, loss, misuse, or disclosure. We implement encryption, secure servers, and limited access protocols for all sensitive data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Client Rights and Choices
Clients have the right to:
Request access to the personal information we have collected. Request corrections to inaccurate or incomplete information. Request deletion of personal data where legally permitted. Opt out of non-essential communications.
To exercise these rights, clients may contact Plus Transportation at [Insert Contact Information].
7. Data Retention
We retain personal information for as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes. Data retention periods are determined based on Minnesota state regulations and industry best practices.
8. Changes to This Privacy Policy
Plus Transportation reserves the right to update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry standards. Clients will be notified of significant changes via email or service updates.
9. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us at:
Plus Transportation
315 Elton Hills Dr
Rochester, Mn
55901
1 (507) 358-2959
By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.
Terms & Conditions
Terms and Conditions for Plus Transportation
(Non-Emergency Medical Transportation – Minnesota)
1. Certification and Compliance
Plus Transportation operates in full compliance with Minnesota state regulations for Non-Emergency Medical Transportation (NEMT). All services provided adhere to the standards outlined in Minnesota Statutes §§ 174.29 – 174.30 and Minnesota Rules, Chapter 8840. Our company maintains an active certificate of compliance from the Minnesota Department of Transportation (MnDOT), ensuring all vehicles and drivers meet the required safety and operational standards.
2. Driver Qualifications
All Plus Transportation drivers undergo background checks and meet the Minnesota Health Care Programs (MHCP) enrollment requirements. As of January 1, 2023, all NEMT claims must include the MHCP-enrolled driver’s Unique Minnesota Provider Identifier (UMPI) as the rendering provider on the claim. Our drivers receive training in safe transportation practices and patient care to uphold our high service standards.
3. Vehicle Standards and Inspections
All vehicles used for NEMT services are regularly inspected to meet safety requirements as mandated by MnDOT. Plus Transportation complies with annual and random vehicle inspections, as well as records audits, to ensure continued adherence to safety regulations. Our fleet consists of well-maintained, clean, and fully equipped vehicles to transport clients safely and comfortably.
4. Service Documentation
To ensure transparency and compliance, Plus Transportation maintains accurate trip logs for every service provided. These records include pickup and drop-off times, mileage, and necessary signatures from clients or healthcare providers to verify transportation services. Proper documentation is essential for compliance with state regulations and for processing reimbursements.
5. Billing and Reimbursement
Billing for NEMT services is based on the client’s assessed mode of transportation, as determined by the Minnesota Department of Human Services (DHS). Plus Transportation follows the billing procedures outlined by DHS, ensuring all claims are accurate and submitted in a timely manner. Clients and their insurance providers are responsible for any applicable costs not covered under state reimbursement guidelines.
6. Liability and Client Responsibilities
While Plus Transportation prioritizes safety and professionalism, clients are responsible for adhering to scheduled ride times and providing accurate transportation details. We are not liable for delays due to traffic, weather, or unforeseen circumstances beyond our control. Clients must notify Plus Transportation of any cancellations or changes to their transportation needs in advance.
7. Amendments and Updates
Plus Transportation reserves the right to update these Terms and Conditions as necessary to remain in compliance with Minnesota state laws and industry best practices. Any changes will be communicated to clients and partners in a timely manner.
By using Plus Transportation’s NEMT services, clients acknowledge and agree to these Terms and Conditions. For any questions regarding our policies, please contact us directly.